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The IUP Journal of Organizational Behavior

April '11
Focus

Organizational research, in general, is biased towards business organizations. It is heartening, therefore, to come across research carried out in other types of organizations.

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Effect of Justice Perception on Managerial Effectiveness
Intrinsic Motivators in the Indian Manufacturing Sector: An Empirical Study
Organizational Climate and Service Orientation in Select Schools
Training Need and Gap Analysis with Regard to NGOs in Mangalore
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Effect of Justice Perception on Managerial Effectiveness

-- Geeta Rana, Pooja Garg and Renu Rastogi

In the present economic scenario, companies are realizing that managerial effectiveness is an important issue in today's competitive business environment. The paper aims at examining the effect of organizational justice on managerial effectiveness. The sample consists of 200 respondents working in different organizations. Stepwise multiple regression analysis is used to find out the results. The study examines the effect of the distribution of rewards, organizational policies and procedures and interpersonal treatment on managerial effectiveness. The findings from the study indicated that justice perception among managers enhances managerial effectiveness and heightens the productivity in organizations.

Article Price : Rs.50

Intrinsic Motivators in the Indian Manufacturing Sector: An Empirical Study

-- Durga Das Mundhra and Wallace Jacob

A company needs employees working towards its goals for its success. Employees should also have a desire to remain in the company. Such commitment comes from motivation. Motivation has a direct effect on performance. Motivation is of two types— intrinsic and extrinsic. Intrinsic motivation comes from within and is self-satisfying. External motivators like monetary and nonmonetary rewards cause extrinsic motivation. We used a questionnaire-based survey to examine the intrinsic motivational state of the employees working in companies from the manufacturing sector (both private and public) in India. The respondents of the survey include males and females, married as well as unmarried, in the age group of 20 to 62 years, with varying qualifications. Three intrinsic motivators: perceived competence, perceived autonomy and perceived relatedness were chosen for the study. There are two dimensions of employee performance at the workplace—in role and extra role. In the study, in-role performance has been taken as a measure of overall motivation of employees. Descriptive statistics as well as regression analysis were used to find the effects of intrinsic motivators on the performance of the employees. Our study suggests a strong link between intrinsic motivators and the performance of employees.

Article Price : Rs.50

Organizational Climate and Service Orientation in Select Schools

-- Meena Dorathi

The impact of organizational climate on school employees and the students is not completely understood. Earlier studies focused on teachers' responses on climate and school effectiveness scales. However, the influence of Organizational Climate (OC) on Service Orientation (SO) of the employees in schools has not been explored explicitly. This study attempts to explore the relationship between these two constructs—organizational climate and service orientation. It is more important in schools than in other organizations, since the pupils' lives are built and transformed here. The sample of this study comprises 240 teachers representing two types of schools, namely, private and government, on whom the questionnaire was administered to elicit their responses to OC and SO in their current jobs. The results revealed that the OC and SO are relatively better in private schools as compared to government schools. Further, there exists a positive and statistically significant correlation between OC and SO.

Article Price : Rs.50

Training Need and Gap Analysis with Regard to NGOs in Mangalore

-- G Bharathi Kamath

Non-Governmental Organizations (NGOs) operate in almost all cities of India and in their own way perform a variety of services to the society. The employees of these organizations are generally nonprofessionals and belong to various socioeconomic and educational backgrounds. To improve the functioning of these NGOs, so that they perform to the optimum levels, employee training becomes an important issue. This study is an attempt to assess the extent of training taking place for the employees of NGOs in Mangalore and also to analyze their training needs. The study discovered that the extent of training of employees in these NGOs is at a primitive stage and they require to be trained mainly in the areas of community participation and involvement, and also in the area of usage of technology.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior